While everyone prefers as much notice as possible, we understand that sometimes life create immediate care needs. Our pre-vetted OndeCare Heroes can be booked for the same day, with as little as 1 hour's notice, through our app or website.

Yes. Absolutely. Our pre-vetted OndeCare Heroes can be booked for the same day or any day or multiple days into the future, through our app or website. Heroes may bid at a higher rate for same day jobs, otherwise the easy booking experience is the same.

Yes, if you have a Dependent Care Flexible Spending Account (DCFSA) Credit Card, you can use it to pay for your bookings. If you don't have a DCFSA card, just use our receipts as documentation when requesting reimbursement. Know that traditional FSAs are reserved for traditional medical expenses. Check with your FSA adminstrator to be sure.

Safety is our first priority. Our rigorous vetting protocol includes criminal and sex offender checks, two levels of interviews with OndeCare Concierge Team Members, credential verifications, and at least two reference interviews. Finally, we re-run criminal and sex offender checks and re-verify credentials at least every 6 months.

Only those that pass all checks can be booked. Our rigorous vetting protocol includes criminal and sex offender checks, two levels of interviews with OndeCare Concierge Team Members, credential verifications, and at least two reference interviews.

Safety is our first priority. We re-run criminal and sex offender checks and re-verify credentials at least every 6 months.

Yes. Whether a OndeCare Hero smokes or not will be indicated on their profile and you can choose to book only non-smoking OndeCare Heros.

Most of our OndeCare Heroes are happy to care for families with pets and this will be indicated on their profile. You can certainly choose to book only pet-friendly OndeCare Heroes if needed.

An OndeCare Hero can transport an individual in their own car (or your car) if they and you feel comfortable with the arrangement. The Hero has provided a copy of their auto insurance as part of their onboarding protocol with us. We also have an umbrella policy covering our OndeCare Heros.

Yes, you can message, phone, or video chat with any OndeCare Hero through the OndeCare system to get acquainted and discuss next steps.

We recommend adding the OndeCare App icon to your phone’s home screen so you can easily find it and open it with a single tap. Quick App instalation instructions for Apple and Android devices are as follows.

Apple:
1) Tap the Share button in Safari browser while in ondecare.com.
2) Tap the icon labeled Add to Home Screen.
3) Tap Add in the upper-right corner.

Android:
1) Launch the Chrome browser and go to ondecare.com.
2) Tap the menu icon (3 dots in upper right-hand corner) and tap Add to Home screen.
3) Click Add.

We care for all ages and needs - newborns and up. OndeCare has infant care specialists, night nurses and Doulas all ready to help when you need care of your infant.

Yes, OndeCare has infant care specialists, night nurses, and Doulas all ready to help with sleep schedules, feeding schedules, and to just let you recharge.

Yes, we have Doula’s and other OndeCare Heros with newborn experience who can assist you with lactation or breastfeeding issues.

Yes, we do have OndeCare Heros who can assist with caring for your newborn overnight so you can get some much needed rest.

We care for all ages and needs - from infants to seniors.

Yes. Many of our OndeCare Heroes can stay overnight. If your loved one needs 24-hour short or long-term care, we can build a team of OndeCare Heroes to provide round the clock care or just overnight care - it is up to you. Also, on occasion, OndeCare Heroes provide live-in care for specific short-term needs.

No problem. All our OndeCare Heroes are happy to look after more than one child. However, we do charge an additional 10% and 20% for two children and three or more children, respectively.

Yes, of course and will be pleased to do it. You can give specific instructions when you book or discuss the event with your OndeCare Hero over message or video call. If you like, they will even snap a photo of your child at the event and send it so you can be sure they are having fun!

Each Hero’s profile includes their qualifications and a description of their experience caring for those with special needs. In addition, you can contact any OndeCare Hero through the messaging system to ask them specific questions related to your child’s needs to determine if it is a right fit for everyone.

It may be possible to use program funds to pay for an OndeCare Hero’s services. We suggest you speak with your caseworker, as each county has different programs. We are willing to provide any information to you or your caseworker to assist in any way.

Yes, you can easily use receipts or exported reports to submit for reimbursement for care received at home. Reimbursement rates are dependent on your policy’s guidelines. We suggest you refer to your policy or speak to your insurance carrier for details.

At this time, OndeCare services are not covered by Medicaid.

Yes. If your loved one needs 24-hour, short or long-term care, we can build a team of OndeCare Heroes to provide round the clock care or just overnight care - it is up to you. Also, on occasion, OndeCare Heroes provide live-in care for specific short-term needs.